1. What is Pro Fit?
Pro Fit is an online sports and fitness community for creating and competing in virtual competitions and socially engaging with athletes and brands from anywhere in the world.
2. How old do you have to be to use Pro Fit?
Athletes of any age can create a Pro Fit account and take advantage of all the features Pro Fit has to offer; however, you must be eighteen (18) years or older to add a bank account and receive any cash payouts directly to your account.
3. What is the difference between an Open (Public) and Closed (Private) Competition?
An Open Competition is available for anyone on Pro Fit to enter and submit a score. A Closed Competition is invite only where anyone can be the creator and invite their friends/connections to be participants.
4. How do I join a Competition?
Open competitions can be browsed and joined from the Open Competition page. You will get an invite sent to you directly for any Closed Competition invites. You can also create your own Open or Closed Competition from the Create page.
5. Can other Athletes see my score / entry when I submit one?
Without "Live Scoring" set for the competition, other athletes will be able to see that you've joined a Competition, but only you can see your score submission until the Competition has ended. At that time, no other scores can be submitted. If Live Scoring is set to be on, other athletes will see your score as soon as it's been submitted.
6. What does locking my score do and how do I do it?
Athletes can lock their score on the page of any Competition they're currently competing in once their score has been submitted. If all participating athletes lock their scores, and no other athletes are pending entry, the competition will immediately end making it ready to be judged.
7. Are there different / scaled divisions?
Multiple divisions can be created for any Open Competition. Any athlete can also create a Private Competition and invite only the athletes they wish to participate to mimic a desired division.
8. Do I have to show my winnings in the Leaderboard?
Your total winnings for both Open and Closed Competitions will always appear in the Leaderboard, but you can choose to remove your identity and become "Anonymous" in your Settings if you feel uncomfortable displaying such information.
9. Is Pro Fit gambling?
Pro Fit and its Services are not gambling and in no way endorse any forms of gambling. Cash Competitions have entry fees that pertain only to the athlete competing and no amount of money can be wagered on another athlete. Entry fees are viewed as service fees for the platform and cash prizes are offered for participation and services rendered.
10. Does Pro Fit require a bank account to participate?
Bank account information is only needed for transferring funds directly to and from the platform without a fee. Other third parties like PayPal can also be used.
11. Does Pro Fit require an SSN OR EIN to participate?
Pro Fit requires tax identification information if you wish to accept either payments or payouts.
12. What is the "pending" balance in my Profile?
Pro Fit must approve monetary transfers before they are available for use. Your pending balance (shown in parentheses on your Profile page if one exists) consists of bank transfers, payouts, and credits applied to your account that are still being approved. The approval process may take up to a few business days to complete.
13. What is the "processing fee" for and how can I avoid it?
Pro Fit charges a small processing fee for monetary transactions that your balance does not cover. You can avoid processing fees by using and maintaining a balance. Your balance can be found on your Profile page. Any third party processing (i.e. credit cards) are subject to additional processing fees that may be dependent on the amount being charged.
14. I am a gym, team, or business owner, how do I create an Affiliate account and/or create an Open Competition of my own?
Please reach out to us by submitting the contact form for affiliates on our homepage. We verify each and every affiliate. You can still create both Open and Closed competitions using an athlete account that does not require verification, but if you wish to create affiliate vs. affiliate challenges you will need an Affiliate account.
15. What is an Affiliate vs Affiliate Competition and how do they work?
Affiliates can create Closed Competitions and invite other affiliates to compete. Any athlete member of an invited affiliate is now able to join the created Competition. If an entry fee is set, the Athlete will pay the entry fee; however, the affiliate will receive any prize payouts. The affiliate then has the freedom to reward any and all of their participating athletes however they see fit.
16. How do athletes represent themselves as an affiliate member?
Athletes can set their affiliate in their Profile. The athlete will be counted as a member of an affiliate based on the affiliate they have set at the time of joining a Competition.
17. Where do affiliates add their address?
Gyms, teams, and businesses can add their address just like other users on the Account page.
18. What is refund protection and what does it cost?
Refund protection is optional coverage you can add to your registration during checkout for events that offer it. Protection is currently provided by Teak (helloteak.com), an independent refund protection service — you will see "Teak Refund Protection" quoted in the checkout, with the exact cost calculated by Teak from your out-of-pocket total. If you apply a promo code, the quote updates to match your discounted total. The exact cost is always shown before you confirm your purchase. If you add refund protection while joining a waitlist, the cost is based on the charge you would pay when added to the event, and it is only charged if you are added.
19. What does refund protection cover?
Teak Refund Protection is governed by Teak's own coverage terms, which are shown in the protection offer during checkout and in the confirmation email Teak sends after your purchase. If your entry shows a "File a Protection Claim" option, your protection covers issues that arise with you, the athlete, that prevent you from competing — such as an injury or illness documented by a licensed medical professional. It does not cover issues with the event itself (including cancellations, postponements, or schedule changes), a change of mind, or scheduling conflicts. For team entries, a claim can only be filed when the entire team can no longer compete.
20. How do I request a refund on a protected registration?
For Teak Refund Protection, request the refund directly from Teak: after your purchase, Teak emails you your protection details along with where to submit a refund request, and Teak reviews and pays approved requests. If your entry instead shows a "File a Protection Claim" option, go to the event page, tap your entry status, and choose it. Describe what happened and attach supporting documentation from a licensed medical professional — this documentation is required for every claim. You can track all of your protection claims, message our support staff about them, and cancel an open claim from My Protection under the More menu, which also lists every refund-protection policy you hold.
21. When do I have to file a protection claim, and how am I paid if it is approved?
Protection claims can be filed any time after your purchase and up to 30 days after the event ends. Our support staff reviews each claim and may message you for more information. If your claim is approved, the amount you paid toward your entry is added to your Pro Fit account balance as a credit. Timing and payment of Teak Refund Protection refunds are handled by Teak under its own terms.